Modules

The structure of Qm+ is modules working together

Graph modul

Quick access menu

01
All registered events are categorized and presented in graphs that have different colours for different types of events.
Graphs should show trends e.g. over types of errors, their causes, consequences including costs and status in following up the events.
Read more about the properties of the message module under "Deviation messages".

The graphs are updated automatically whenever a message is registered. They are the visual archive of the company.

02
Here is an example of such an overview graph, per organizational unit (department). Each color indicates a type of message form. A click in the "Cost chart" provides a new graph showing the deviation costs.

Clickable graphs

03
With Qm+ you can see the results in the whole or parts of the organisation with a single keystroke, and you can select which graphs to be displayed.

Quick access menu

04
Managers can decide which overviews to be retrieved and for what period of time via a quick access menu.
- One click gives a table overview, for example of customer complaints or personal injuries.

Drill-downs

05

The manager can also do drill-downs to see in a table what reasons are behind the events that are shown in the graph. The graphs can be exported to PDF format, and you can easily compare departments and see the distribution over time.

Dynamic graphs!

06
The customer can decide which error types, reasons, consequences or costs will be shown on the X- and Y-axis. This makes it easier for the management team to create reports for the management meetings.

Overview by forms

Overview by forms

Distribution over time

Distribution over time

Message module

Events, deviations, suggestions for improvement, carried out inspections, SJA / Risk, Lean management etc.

Both compliance and deviations must be documented!

Actions

The written regulations, whether it is procedures, contracts, standards or laws, determine which controls have to be performed, and which events can be considered to be deviations. This is where the requirements are defined, categorized and added to the category groups of the message module. This is a precondition in order to be able to create transparent management graphs and document compliance with the written requirements (conformity).

Incidents get registered!

Also the positive ones

Studies have shown that businesses that also register the positive events, for example praise from customers, learn a lot from such overviews. It is nice documentation that stimulates continuous improvement initiatives.

Qm+ documents praxis!

i.e. that quality management has been performed.

With the message module of Qm+ you can prove that your quality system is more than just procedures. Registered adverse events show that you have an active quality system. Here you can see if there are recurring errors and how you, as a manager, must evaluate measures to prevent recurrence. It is the deviation overview that provides input to the revision of the company's risk assessment. SJA and log messages appear in separate graphs. Also emails related to the follow up of the case, the dialogue between managers and employees and the status, are archived with the messages automatically!

Lean forms

for Lean groups
With the message module of Qm+, the company can create specific forms for Lean groups. It makes it easier to document improvement suggestions and to follow them up, including performance measures. The compnies decide themselves whether the Lean Forms will be answered by employees who do not belong to the lean workgroups. If all participate, the groups will have more improvement suggestions to work with.

Qm+ provides quality status statements for the management meeting

Because deviations and their follow up are categorized, it is clear what kind of actions have to be taken!

All employees can register incidents, deviations and suggestions for improvement in Qm+, also via a mobile phone. Here you will find the relevant message forms with the selected control points, which ensure you have documented compliance. Also reasons, consequences and costs of the adverse event are reported by checking fields. In Qm+, all information about incidents, deviations and suggestions for improvement is stored in a database that shows results distributed over time, per months or year. This way, the graphs become increasingly more valuable for your company! The understanding of where the risk of adverse events is located increases. Risk mitigation measures can be implemented.

Process charts and Responsibility matrix

A process chart is a visual tool

which gives you an overview of all the parts of the work process, what must be done and in which order, who is responsible, who contributes and which controls need to be performed. Also, the instructions for the work that has to be done for the different parts of the process can be added as hyperlinks to the process chart. The parts of the job tasks that require declaration of compliance can also be added here.

Task and responsibility matrix

If you want to replace the process chart with a table that shows the same content, you can click on the button "Show task and responsibility matrix". The links to the relevant instructions, message forms and checklists are also included in the task and responsibility matrix.
Vi tok hensyn til våre kundekrav som fortalte oss:

"Der er for mange piler, bokser og symboler i prosesskartene! De må bli mer brukervennlige"

Derfor laget vi vårt svar på prosessmodulen: Pilene viser kun oppgavenes rekkefølger. I hver boks finner du relevant informasjon og kontrollskjemaer.
- Vil du heller se prosesskartet som en oppgave- og ansvarsmatrise? Ett klikk gjør prosesskartet til matrisen!

Johs Oraug Daglig leder, seniorkonsulent

Checklists and questionnaires

Checklists and questionnaires

01
There is a general requirement of ISO-standards and internal control regulations that a company must inform its employees about the requirements that apply, whether it relates to job performance or safety behavior. We believe that the use of checklists and questionnaires is the information method that provides the best training.

Qm+ is a very flexible system

02

The relative advantage of Qm+ is that the customer can change the content and add set up the structure of the system as desired. The standard package comes with 30 checklists / questionnaires for various operating, quality and HSE areas. Companies can also customize these based on their needs! In addition, it comes with links to relevant laws and regulations. Here are some examples within the HSE area:

  • Indoor air quality
  • Waste
  • Fire safety
  • Construction regulations
  • Maintenance
  • Preventive round / Protective equipment etc.
  • Competence mapping
  • Internal audit

The manager can create an annual plan

03
that shows when the various checklists and questionnaires are to be filled out. This annual plan is located in the so-called Activity plan that shows all periodic surveys, assessments and controls.

The shared library

04
can be used by all Qm+ customers, Here Qm+ customers can exchange their own developed lists and learn from each other's experiences. It is optional if the customer wants to put some of their lists in the shared library so that others can benefit from them. Forms located in the shared library can be imported across the system, and the content can be edited to suit your needs.

Qm+ summarizes all the answers in clear graphs as they are answered (in real time)

05

Managers can see with the click of a button: activities in progress, what is completed,participation and results. It is with this screen that the company manager can prove that HSE is something that is actually exercised. This can be shown to supervisory authorities when they do their checks.

Don't worry

We help our customers create their own Checklists
dokument.jpg

Risk assessment

Risk = Probability x Consequence

In Qm+, risk assessment can be organized as a process in different phases.

The risk assessment must be based on experience and factual knowledge. The manager (or the Work Environment Committee) determines whether all employees should be involved inrisk assessments. 

COLLECT EXPERIENCES AND FACTS

01

Fase:

With numerical values from 1 to 5 we can estimate in Qm+ the probability and consequences based on the collected experiences. The numerical values mean respectively 1 = small probability (happens every 20 years) and 5 = high probability (happens every month / week). When it comes to consequences: 1 = no or negligible impact and 5 = great consequence (major material damage / personal injury). This is the first phase in the risk assessment.

ANALYSIS

02

Fase:

A separate working group uses the results from the first phase in its analysis of what actionsmust be taken to reduce the probability and consequence of possible adverse events. All results are archived and are easily accessible to employees. Many companies choose to use this phase only to do their risk assessment. In this case they use only the risk message form of the message module. These types of messages are not storedtogether with other types of messages, and are easy to retrieve when they should be audited. Qm+ automatically stores all updates in the registrations with their own version number. All previous versions are archived as well.

AUDIT OF THE ASSESSMENT

03

Fase:

The results of the analysis will be continuously updated with the adverse events that actually happen. The graph overview of all deviations of the company is absolutely necessary in order to improve the analysis and actions taken. In this process, all registrations are included: The deviation or message-overview is a prerequisite for continuous improvement when it comes to reducing risk.

Event-based lists

Qm+ contains forms that can be filled out, where the user can assess the probability (P) and consequences (C) for various events.

Object- and task-based lists

Qm+ contains also lists with typical tasks and use of equipment in production or services. Here the user can assess the probability (P) and consequence (C) and the possibility of adverse events when the production or service is performed.

The results from the filled out lists are handled by a work group that makes the final risk analysis and publishes it as a part of the managing documents for the company.

SJA-messages (Safe Job Analysis)

The company can have the Safe - Job - Analysis as a separate message form, or as a separate section of a deviation message form (RAE = Registered Adverse Event).
The Super user can customize the content of the category choices, for example if the risk of accidents, material damage, environmental and reputational damage should be evaluated.

Use the Common library

The customers of Qm+ can exchange here their own created lists:
The Super user can import lists from the Common library with a single click, and make the necessary adjustments for his / her own company.
risikoanalyse

Lean management (LM)

The system is delivered with suggestion of Lean assessment cheklists

improvementmodel

With Qm+ it will be much simpler to document improvement proposals and follow-up measures.

We remind you that the former SAS chief Janne Carlzon focused on both employee and customer experiences. Employees were encouraged to make small and big suggestions for improvement. 30 years later, Janne Carlzon's methods became the foundation for all quality management, now also called Lean management. Th eexperiences from the Workbook method became the basis for the development of the tools in Qm+.

While Janne Carlzon had success in SAS, the Norwegian Institute for Urban and Regional Research (NIBR) developed the Workbook method - a group based process of three phases. During 10 years of trials in 20 municipalities and a paper factory, the participation process was divided into three phases: Workbook 1presented the basis of discussion in topics. All employees could suggest improvements! Workbook 2 presented all the working groups' proposals with proposedpriorities. Workbook 3 presented the managers basis for decisions and made the final decision on the action. It is these experiences that Johs. Oraug had as an employee of NIBR, that are behind the Qm+ solutions.

 

Document management

system.gif

With Qm+ you can keep your documents in order.

Qm+ keeps track of audits or the participants in hearing rounds. It also registers suggestions for improvement in text files, keeping track of versions and revisions. Participants are notified of hearings in the Qm+ inbox or optionally via e-mail.

Qm+ has its own document editor.

Your company can write its own procedures and instructions in Qm+, as text files, process charts and task and responsibility matrix.
See the module for Process Charts.

 

document header

When the managing documents are stored in Qm+, these can be accessed from any message form (via hyperlinks).

This is crucial for the usability of the quality system. It's easy to click on a link in the relevant form to retrieve the relevant regulations.


Activity plan and Control plan

The Activity plan module

is used when controls and surveys shall be conducted within a certain time frame, and when it is important to be able to alert /remind those who should respond.
Some would also call this module the “Year Wheel”. We use the activity plan for periodic activities that should take place annually, for example; control of alarms, safety equipment and fire protection equipment; safety inspections etc. When the management meeting shall show the results, the screen with the graphical overview and the number of comments can be a very useful report image.

ISO-certified companies

can use this module to create various annual activities like audits, management reviews, risk assessments, customer satisfaction surveys and competance mappings.

The result overviews of the Activity plan are the proof that the company carries out systematic controls. A quality management system is not just about procedures, but also measurable results.

The construction sector
Municipalities

The risk assessment process can be started in the activity plan.

Both the event based forms and the task / equipment based forms that are included in the system by default, can be customized by the customer.
When the managers want input and opinions from the employees on what is perceived as risky, the activity plan is the tool to use.
When the managers want to measure customer satisfaction as well as employees job satisfaction, the activity plan is the tool to use.
Then the manager and the elected representative will get the complete overview of the evaluation. The graphs summarize the responses automatically and clearly show where risks exist.

Results

All responses together with comments can be extracted as tables and be the working basis for Phase 2:

- For the work group that creates the risk assessment.

- For the manager who will follow up the results with measures that improve the situation.

 

These results are also important because they can demonstrate to the supervisory authorities and certification agencies that the employees are involved in occupational health and safety work. (Ref. the relevant OHS regulations).

Standard occupational health and safety checklists are included in your subscription.

These are added to the Activity plan, often after a decision of the Occupational health and safety committee - ready for electronic completion.
activity plan

Case processing

Case handling module

A click in the table with the cases you have to handle, gives the manager the  case processing screen.

Users who have the right to handle cases (managers) can choose whether the case should be closed, or if it needs to be sent to another case handler.

The case handler can decide the action that needs to be taken and who will perform it within a given deadline.

The customer can choose e-mail notifications as default behaviour

A message from an employee goes automatically to his / her immediate supervisor.The name of the manager appears automatically in the message form, and there the user may choose if the message will also be sent to the manager's e-mail inbox. If the company wishes to add more case handlers, this can be done by the super user.

Whoever registers a message can always see the status of the processing of his / her message.

If a user wishes to follow up his / her message with an e-mail a few days after the message is sent, (s)he can click on the case in the " My cases" page, and then on the Dialog tab and the relevant e-mail text box. Such e -mails and also the answers to these are stored automatically in the "Case history" and are visible to both the employee who registered the message and the manager who received and handled it.  

Versions and history of a case are filed by day and time, and the names of those involved.

If the original content of a message is changed by the employee who registered it or a manager, the changes will be saved as version nr. 2. Version 1 also remains accessible.
Cases that need to be handled by external people can be exported to .pdf files and then be archived to the ordinary archive system of the company, outside Qm+.

Education

We follow up customers with systematic training, and once a year we have seminars where customers can make suggestions and proposals for improvement.
case processing

Mobile App

Qm+ App

Do the registrations on your mobile phone via our app and include photos. All message forms you create in Qm+ can now be used directly in the mobile phone. Messages are registered in the database in the same way as messages registered through your web browser.

Easy to use

Functions like image attachments, send directly to case handler and links to relevant managing documents work just as well in the mobile app as in the web version.

New App with Offline Mode and GPS coordinates

Qm+ mobil 2 is the name of the new App
  • New design
  • Offline Mode
  • GPS coordinates
  • Links to internal procedures and common laws can be opened within the App
  • Tasks and actions can be acknowledged "Executed"
  • Supports uploading multiple photos

Where to find the App

Search for Qm+ in the App Store for iPhone / iPad or in Google play for Android.
The app is free to download, but using it results in a small increase in the annual subscription price. To login you need a company name, user name and password, the same as in the web solution.

All registered events are presented in graphs

Mobile Graphs

Audits

Audit or control means to compare theory and praxis.

Internal audit

Qm+ contains both checklists and questionnaires that can be used for the management's annual review of the quality system. The goal is to discover if the quality system works as intended.

The frequency of audits depends on the risk: Where there is a high risk, audits should be conducted both quarterly and monthly.

We have our own consultants who can assist you with internal audits.

All results can be reported and followed up in Qm+.
Whenever there is an audit, a separate message form is created where the findings, observations and deviations are registered.

The graph with the audit message forms is created separately from other message types. It is easy to keep track of the progress of allimprovement initiatives.

Additional modules

In addition to all the modules in the standard package, we have some additional modules for customers with special needs.

SMS

Messages can be sent from the system by SMS.

Message-based Risk Assessment

Qm+ together with Falck Nutec have developed an expert module for risk assessment based on message forms.
All entries will be aggregated in a risk matrix that shows the risks for the enterprise, either total or per risk area.

AD-integration, 2 possibilities

01

Full synchronization of organization and users

Assumes that one can bring out the organizational structure based on a search against the LDAP / AD.
02

Manual configuration of organization, with synchronization of users.

The organizational structure is planned in Qm+ manually, and a search is performed for each department that gets the users.

READY TO USE

The contents of
checklists,
deviation message forms,
risk analysis,
procedures and instructions,
you can find in Qm+ ready to use!

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